Refund Policy
At Sheilamay Canonigo Market Place, we want every customer to be satisfied with their purchase. If something’s not right, let us know — we’ll do our best to resolve the issue quickly and fairly.
Eligibility for Refunds
- Products must be returned within 7 days of delivery
- Items should be unused, in original packaging, and with proof of purchase
- Perishable goods, personal care items, and custom orders are non-refundable unless defective or damaged
How to Request a Refund or Exchange
To start a refund or exchange, contact us at contact@sheilamaycanonigo.com or call +63 961 203 7548. Please include your order number, a brief description of the issue, and any photos if applicable.
Processing Your Refund
Once your request is received, our team will review the details and coordinate with you for product pickup or return. Approved refunds are processed within 5 business days and credited to your original payment method.
Additional Information
- We reserve the right to decline refund requests that do not meet our criteria
- Delivery fees are non-refundable except in cases of company error
- If your item arrived damaged, please notify us immediately so we can resolve it quickly
Our goal is to make every shopping experience easy and worry-free. If you have any questions about our refund policy, please reach out — we’re always happy to help.